Boppl will automatically open and close your venue based on the Trading Times configured in Boppl admin.
Even though your venue is opened automatically, it is still imperative that you have your Dashboard online/available so that customer orders can be handled promptly.
To ensure all customers have a great experience, you will need to do the following:
1. Keep your trading times up to date
Customers can send you new orders at any time during your configured trading times!
To prevent missed orders OR customers being able to order when you are not open, you must manage your standard trading times and also add special trading times for any upcoming public holidays or other dates where the "standard" hours will not apply.
2. Keep your Dashboard online during trading hours
Even though orders can be submitted at any time during the trading hours, it is important that you keep your Dashboard online during these times so that you can respond to new orders without any delay. For your Dashboard to be online, you must ensure:
- Tablet has internet connectivity
- Tablet screen is awake (disable sleep mode)
- Tablet screen is unlocked (disable auto-lock)
- Dashboard app is running/active on-screen
- Other apps are not being used on the tablet
If there are any issues with the above, customers CAN STILL SUBMIT ORDERS but you will not see them on the Dashboard. In these cases you will be sent an email alert about the order. More info on the process you should follow can be found here: Handling orders that don't appear in the Dashboard
It is important that you act promptly here. Ideally you can quickly resolve the issue with the POS (eg. re-open the Dashboard app if something else was being used) as this will then display the order so you can handle it as normal. If this is not possible you can simply make the order based on the email notification.