Boppl will automatically open and close your venue based on the Trading Times configured in Boppl admin.
Even though your venue is opened automatically, it is still imperative that you have your Dashboard online/available so that customer orders can be handled promptly.
Keeping Your Dashboard Online
Customers can send you new orders at any time during your trading times!
It is important that you keep your Dashboard online during these times so that you can tend to new orders without any delay. For your Dashboard to be online, you must ensure:
- Tablet has internet connectivity
- Tablet screen is awake (disable sleep mode)
- Tablet screen is unlocked (disable auto-lock)
- Venue Dashboard app is running/active on-screen
- Other apps are not being used on the tablet
If there are any issues with the above, customers can still submit orders but you will not see them on the dashboard initially. In these cases you will be sent a
CONFIRM ORDER email notification, and you may see a push notification on your Dashboard.
It is important that you act promptly here. Ideally you can quickly resolve the issue with the Dashboard as this will then display the order so you can handle it as normal. If this is not possible you can simply make the order based on the email notification.