Refunding orders

This section will how you how to refund Boppl orders, if you need to for any reason. Refunds can be made at any stage of the Boppl process including after an order is closed

  1. To refund a customer during the order and collection process press the ticket which you wish to refund
  2. An extra section will now appear in the ticket showing two buttons , "Refund" and "Call customer"
  3. Press the refund button, a new modal will appear prompting you to confirm the refund. 
  4. If you wish to continue with the refund press "Refund"
  5. The order is now refunded

Making refunds after the order is finished will be covered in the reviewing and finished orders section.

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