Prepaid Bopple orders will arrive directly in your Kounta POS so your staff can handle them without needing to use any additional hardware or software.
Below is a step-by-step guide to receiving and handling a prepaid Bopple order. You can also watch a video demo here.
NB: It is important that you handle orders properly as the order status updates are used to trigger customer notifications. These notifications, which let the customer know when you have started their order and when their order is ready/on it's way, are critical in providing a good customer experience.
Processing an Order
Accept / Reject the order
New Bopple/mobile prepaid orders will appear in the Orders tab of your Kounta POS.
Whenever there is a new order waiting, the Orders tab will flash with a count showing how many new orders you have, and an alert sound will play. Tap the Orders tab to manage your new orders.
The orders screen shows all orders that are in-progress or awaiting to be accepted. Bopple orders will appear clearly, with the 4-character code and customer name included. Tap the order to open it in the POS.
You can now see details of what products have been ordered in the POS.
You can choose to Accept or Reject the order. You're in control.
|Customer is notified the order has been started and an order docket will print (as per your Kounta printer configurations)||Order is refunded and customer is notified that you are unable to make the order. Refunds can take up to 7-10 working days to be processed.|
Ready the order
Once you Accept the order, the order actions will change to Send and Ready. You can now go ahead and prepare the order as requested.
|If you'd like to serve a new customer over the counter, you can press the Send button to hide the Bopple order. When you're ready, return to the Bopple order via the Pending section in the Orders tab.||Tap this once the order is prepared. The customer is notified their order is "now ready to collect" (Takeaway), or "on its way" (Table Service / Delivery).|
Important: Customer Notifications
The times at which you update the order status are important as they help provide accurate notifications for the customer. Your customer needs accurate notifications, so you should update the order accurately, as per it's real status.
- Accept the order when you have acknowledged it and will soon begin preparing it
- Customer Notification (All):
"Your order has been accepted. We'll update you when it's ready"
- Mark the order as Ready whenever the food/drink is prepared and ready for collection by the customer or when it is ready for delivery by your driver.
- Customer Notification (Pickup):
"Your order is now ready. Please present your code when you collect"
- Customer Notification (Delivery):
"Your order is now on its way to you"
- Only close the order once the customer has received it (either by collecting it, or by the delivery being completed).
- Closing the order removes it from the POS and also closes the Order Status screen on the customer side.