You can easily create and manage promo codes in the admin console for your venue.
When entered by the customer, promo codes apply a discount to the total order value. You can apply restrictions to the promo code, such as a start and end date, usage limits etc.
Basic code setup
Description Not shown to customer. Use as a note on what the offer/code is for.
Code Entered by customer. Maximum 8 alphanumeric characters.
Discount Value Type Select from Fixed ($) or Percentage (%)
Discount Value Enter the desired value in $ or %
Start & End Date Use these to optionally control the validity period of the code
* indicates mandatory field
There are various ways you can restrict codes to drive usage by creating urgency / limited availability, prevent misuse, and create different kinds of offers.
Add Restriction you can see the available restriction types.
You can apply multiple restrictions to a code but this should be carefully considered. While certain restrictions work well together, it's possible that two restrictions can clash and cause the code to not function properly. Please contact us if you have an idea you'd like to run by us before you set it up.
Controlling code validity based on order value
Minimum order value Requires the order to be over X value before the code will be accepted
Maximum order value Requires the order to be under X value before the code will be accepted
Limiting number (#) of redemptions before code is invalid
Limit total number of uses Set maximum redemptions in total, across all customers
Limit number of uses per customer Set maximum redemptions for each individual
Limiting value ($) of redemptions before code is invalid
Limit total value Set maximum sum total value of all redemptions, across all customers
Limit value per customer Set maximum sum total value of redemptions for each individual
Limit use to order type Limit code to one order type; Collect, Table Service or Delivery
Limit use to customer Lock code to individual customer (contact us for the required user ID)
Reset count and value limits Refresh the code limits on a daily, weekly or monthly basis
Useful promo code configurations
See our help guide on useful promo code configurations which includes:
- Getting customers to try the app
- Targeting local businesses for repeat orders
- Customer apologies or refunds
- VIP / Influencer offers
- Giveaway / competition entries