Read this article if you have prepared your Kounta menu for Boppl, and enabled the Boppl add-on to create your venue, but would now like to hide certain categories/products or add customer friendly names and descriptions in your in-app menu.
Boppl integrates with Kounta and uses the Online Products functionality to determine which categories, products and modifiers are included in your in-app menu, and how they appear to customers when they are viewing it.
Using Kounta Online Products
Kounta allows venues to control what parts of their menu are sent to integrated mobile ordering partners, such as Boppl. This is a separate section of your Kounta back office called Online Products and can be accessed on the link below:
The Online Products section has two views;
Preview where you can see how your products will be displayed in-app, and
Modify where you can amend this display.
Within each section, you can use the
˅ arrows to drill down to the lower level (ie. seeing what Option Sets are available on a product, and then what options are included in the Option Set).
1. Hide inappropriate or unnecessary menu items
A lot of venues have items in their POS that aren't suitable for customer display. This might include things like staff-only products and free/heavily discounted products for loyalty etc. Another common example is having a product called "Takeaway", used effectively as a note on takeaway orders - this doesn't need to be shown to customers in-app as other options exist within the ordering process.
You can hide these in your online menu using the
Show Online checkboxes in the
Modifysection. This setting can be applied to entire product categories and option sets, or to individual products and options (use the arrows to drill down to different levels and review/configure as needed).
Wondering how to control in-app product availability across multiple sites? We've added some info on this at the bottom of the page.
2. Review display names and add customer friendly names where needed
Display names for products, categories, option sets and options in-app should be clear and concise. If the name is too short (ie. abbreviations) the customer may not understand. If the name is too long it may not display well in-app.
We'd recommend reviewing the following:
- Are you using shorthand or abbreviations in place of an actual name?
- Are you including detail in the product name that should really be in the description?
- Are you using symbols/characters in the name to aid display on bump screens/dockets?
- Are there spelling errors in any of the names?
If the answer to any of the above was "yes", you should use the
Customer Friendly Name field to add a clear, concise name to the menu item for customer display. You can add these to product categories, products, option sets and options/modifiers. This won't change the name you see in the POS.
3. Add product descriptions for customer clarity
Descriptions need to be added in Kounta if they are to be shown in-app. This won't be necessary on every product, but for food and drink where varied ingredients might be used this is important so the customer is clear on what they are ordering.
Modify tab of
Online Products, add ingredients and any other info that will be useful to the customer in the
Description field beside each product, where appropriate.
4. Add product images to make the in-app menu pop
All products in the Boppl app are displayed with a product image tile. If an image is not supplied in Kounta, the product will have a grey tile with the product initials assigned. See example below.
While this is optional, we strongly recommend that you add product images in Kounta for display in-app. It creates a much more visually appealing experience which impacts how a customer orders.
NB: If you don't want to have the product images displayed in your POS, simply disable the setting in Kounta POS > Preferences
We have a library of common coffee, tea, juice and smoothie images available here which might save you some time.
NB: If the product has variants you only need to add the image to the variant "parent", example below.
Sync Boppl with Kounta
Once you've refined your menu using Online Products and added product images, you'll want to update Boppl with these changes.
Your Boppl menu will automatically sync with Kounta each day when your POS first comes online. However, if you are making changes during the day and would like the app to be updated immediately, you can force a sync at any time.
Head to admin.boppl.me and navigate to the IMPORT MENU screen, then click the Import from Kounta button. Once the import runs, your Boppl menu will be in sync with your Kounta Online Products menu.
The final step to make your in-app menu look great is:
Arranging Kounta Categories into Boppl Product Groups - this will make the in-app menu more organised and easier for your customers to navigate.