If you have been charged twice for the same order, or accidentally submitted the same order twice, please speak to a staff member at the venue. In a lot of cases they will notice the duplicate order and can very easily reject and refund it for you.
If you require further assistance, please submit a request so we can investigate and process a refund if needed. Please try to include the following info:
- Order code, date and time
- Venue name
- Description of the issue
NB: If you are seeking a refund, please see more info on how these are processed on the Authorisations & refunds page.